postalLegal Notice
Our postal platform operates with one foundational principle: we do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are solely responsible for verifying that their access to and use of our postal platform complies with the laws of their own jurisdiction. Before creating an account, depositing funds, or placing any wager, you must confirm that online gaming is legally permitted where you reside.
This legal notice outlines the jurisdiction-restricted nature of our postal service, the eligibility requirements for account holders, and the legal disclaimers that protect both our platform and our users. By accessing postal, you acknowledge that you have read and understood these terms and that you are legally permitted to use our service in your region.
If you have questions about whether our postal platform is available in your location, or if you need clarification on any legal matter related to your account, contact our support team via in-app chat or email. We maintain English and local-language support channels to assist players across different regions.
Service availability and jurisdiction restrictions on postal
Our postal service is not available in all countries or regions. We reserve the right to restrict access to our platform in jurisdictions where online wagering is prohibited, heavily regulated, or where we determine that compliance with local law is not feasible. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang may access our postal platform where applicable law permits, but availability is subject to change based on regulatory developments.
We do not hold licenses to operate in any specific country, nor do we claim to be licensed or regulated by any particular jurisdiction's gaming authority. Our postal service is provided on an as-is basis to users in supported regions only. If you are unsure whether our service is available where you live, do not create an account. Instead, contact our postal support team to confirm regional eligibility before proceeding.
User eligibility and account holder obligations
To create an account on our postal platform, you must be at least 18 years old and legally permitted to engage in online gaming activities in your jurisdiction. By opening a postal account, you represent that you meet these eligibility requirements and that you are not prohibited by local law from accessing our service.
You acknowledge that you are responsible for understanding and complying with all laws and regulations applicable to your use of our postal platform. If your local authority questions or prohibits your use of our service, you must cease using postal immediately. We cannot advise you on the legality of online gaming in your region—that determination is yours alone.
Our postal platform does not allow accounts from minors, from persons under legal guardianship, or from individuals in jurisdictions where online wagering is prohibited. We verify age and identity during account creation and KYC review. If we detect that you do not meet eligibility requirements, we reserve the right to close your account and refund your balance to your original deposit method.
On our postal platform, every user confirms their own legal eligibility. We do not assume responsibility for your jurisdictional compliance—that responsibility rests entirely with you.
Data protection and privacy on postal
Our postal platform processes personal data in accordance with regional data protection standards. When you create an account, we collect your email, payment information, government ID, residential address, and selfie image for verification purposes. This data is encrypted in transit and at rest, and we do not share it with third parties without your consent.
For detailed information about how our postal service collects, uses, and protects your data, review our Privacy PolicyThat document outlines data retention periods, your rights to access or delete your information, and our data security practices.
Dispute resolution and legal claims on postal
If you believe that our postal platform has violated local law or if you have a legal complaint regarding your account, contact our support team within 30 days of the incident. Our postal compliance team will review your complaint and respond with our findings. If we determine that an error occurred, we will provide appropriate remedy—typically account credit or payout correction.
If you remain unsatisfied with our response, you may escalate your complaint to our compliance officer for independent review. That review typically concludes within 14 business days. Our postal team will document the review process and provide you with written findings.
Any legal action related to your use of our postal platform must comply with the laws of your jurisdiction. We do not consent to jurisdiction in any court where online wagering is prohibited, and we reserve the right to defend ourselves vigorously against claims that arise from your use of our service in violation of local law.
Payments and financial regulation on postal
Our postal platform accepts eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. These payment processors are independent third parties, and we are not responsible for their policies or compliance practices. If you have concerns about a transaction with one of these providers, contact them directly.
We do not hold licenses as a financial institution. Our postal service is an entertainment platform that accepts payments and settles wagers according to our game rules. We are not a bank, a credit service, or a payment processor. Funds deposited on our platform remain your property until you wager them, at which point they are subject to game outcomes according to our published rules.