postal FAQ
Users of our postal platform ask questions across several core areas: account setup and verification, deposit and withdrawal methods, game rules and market coverage, and account security. This page addresses the most common inquiries our support team receives, organised by topic so you can find answers quickly.
Our postal FAQ resolves questions about how to open an account, which payment methods we accept, what sports and games are available, and how our verification and withdrawal processes work. If your question is not covered here, our support team is available via in-app chat and email to provide further guidance.
For detailed information about our terms of service, privacy practices, or legal jurisdiction, please refer to our Terms & Conditions and Privacy Policy pages. Those documents outline the full scope of our postal service, data handling, and the jurisdictions where our platform operates.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports coverage
- Security and account careaccount protection and jurisdiction notice
Account and registration
Our postal platform is available only in jurisdictions where online gaming and sportsbook services are permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that their access to and use of postal complies with their own jurisdiction's applicable law. If you are unsure whether postal is available in your location, contact our support team via in-app chat or email before opening an account. Our team can provide clarity on service availability in your region.
Our postal KYC process requires three document types. First, a government-issued photo ID such as a passport or national identity card, with all information clearly visible. Second, proof of residential address, such as a recent utility bill or bank statement showing your name and current address. Third, a selfie photograph taken against a neutral background, which we use to verify your identity against your ID document. All documents must be in colour and legible. Our postal verification team typically reviews submissions within 24 hours. If we need additional information, we will contact you via email with a deadline for resubmission.
If you suspect unauthorised access to your postal account, change your password immediately using the password-recovery link on the login page. Then contact our postal support team via in-app chat or email with your username and the email address associated with your account. Do not share your password or recovery codes with anyone. Our support team will review your account activity and help you secure it. If you cannot access your account at all, use the "Forgot your password?" link to reset it, or reach out to support for account recovery assistance.
Payments and transactions
Deposits via local payment, online payment, or e-wallet on postal follow the same process. Log into your postal account, select your preferred payment method, and enter the deposit amount. You will be redirected to your digital wallet app to confirm the transaction. Once you approve the payment in your mobile banking, local payment, or online payment app, the funds are transferred to your postal account. Most deposits complete within seconds. Your postal balance updates immediately, and you can begin using the funds for live-dealer tables, football markets, or slots. If a deposit does not appear within a few minutes, contact our postal support team with your transaction reference number.
Withdrawal requests on postal are reviewed during standard business hours. Our postal team typically processes withdrawal requests within a standard review window; exact timing depends on your chosen payment method and current transaction volume. Withdrawals to e-wallet, mobile banking, local payment, and online payment generally complete faster than bank transfers to e-wallet, mobile banking, local payment, or online payment accounts. Once your withdrawal is approved, funds are sent to your chosen payment method. You will receive a confirmation email when your withdrawal is processed. If your withdrawal has not arrived after the standard window, contact our postal support team with your withdrawal reference number.
Our postal platform offers a welcome offer for new account holders who complete registration and make their first deposit. The specific terms of our welcome offer, including any conditions or playthrough requirements, are displayed during account setup and in your account dashboard. All welcome offers on postal are subject to our Terms & Conditions. We recommend reviewing the full terms before claiming any offer. If you have questions about your welcome offer or how it applies to your account, contact our postal support team via in-app chat or email for clarification.
Game rules and markets
Our postal platform covers major football leagues and tournaments, including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also list markets for international tournaments during their seasons. Beyond football, postal offers coverage of MotoGP, badminton, and other sports depending on the calendar. Our live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger, with multi-camera studios. Slot games on postal include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Market availability varies by season and event schedule.
Our postal live chat support is available during standard business hours. You can access live chat directly from your postal account dashboard or mobile app. If live chat is not available when you contact us, you can leave a message and our postal support team will respond via email. We also offer email support at any time; responses are typically provided within a standard response window during business hours. For urgent account or security issues, use the in-app chat feature to reach our team as quickly as possible. Our postal support team speaks English and local languages to assist you.
Security and account care
Our postal platform is available only in jurisdictions where online gaming and sportsbook services are permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that their access to and use of postal complies with their own jurisdiction's applicable law. If you are unsure whether postal is available in your location, contact our support team via in-app chat or email before opening an account. Our team can provide clarity on service availability in your region.